NARWAL review
Updated September 30, 2026 · SmartHomeCue Editorial Team · Facts checked September 30, 2026
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Our verdict
NARWAL suits homes that want a single machine to vacuum and mop with a dock that empties itself, and suction of 31,000 Pa puts it near the top of the field. The trade-off is cost: $349.99 at entry and $1,499.99 at the flagship, with warranty of 1 year.
Key facts
- Best for
- Homes that want a self-emptying robot vacuum and mop with high suction and a roller mop lift.
- Reference models
- Flow 2, Freo 20, Freo 20 Edge (Source, checked September 30, 2026)
- Entry price
- $349.99 (Source, checked September 30, 2026)
- Flagship price
- $1,499.99 (Source, checked September 30, 2026)
- Top suction (Pa)
- 31,000 (Source, checked September 30, 2026)
- Self-empty dock
- Yes (Source, checked September 30, 2026)
- Mop type
- Roller (Source, checked September 30, 2026)
- Mop lift (mm)
- 12 (Source, checked September 30, 2026)
- Obstacle avoidance
- Camera AI (Source, checked September 30, 2026)
- Runtime
- 280 (Source, checked September 30, 2026)
- Dust bin capacity (ml)
- 2,500 (Source, checked September 30, 2026)
- Height (cm)
- 9.5 (Source, checked September 30, 2026)
- Warranty
- 1 year (Source, checked September 30, 2026)
- Spare parts shop
- Yes (Source, checked September 30, 2026)
- Markets
- AU, CA, CN, DE, FR, IN, IT, JP, KR, MY, PL, SG, US (Source, checked September 30, 2026)
- Support channels
- Chat, Email, Help-centre, Phone (Source, checked September 30, 2026)
- Products
- Robot vacuum, Wet dry
- Official website
- narwal.com
Pros and cons
Pros
- Suction of 31,000 Pa ranks 5 of 46 brands, well above the 15,000 Pa site median.
- Self empty dock is a yes and the mop lifts 12 mm, which places the brand 5 of 12 on that measure.
- Runtime of 280 minutes with a bin of 2,500 ml suits whole-home runs, and a body of 9.5 cm tall slides under low furniture.
- A spare parts shop is a yes, so replacement parts come from the brand itself while it sells in Australia, CA and CN.
- Support runs on chat, email and help centre, which covers phone and chat as well as email.
Cons
- Entry price of $349.99 ranks 56 of 65 brands, so the cheapest machine here is not a budget option.
- Warranty runs 1 year while the flagship costs $1,499.99, so cover is a small part of what the top model costs.
- Daewoo Electricals and Ewbank list robot vacuum, stick and upright and robot vacuum, stick and upright, so the NARWAL range of robot vacuum and wet dry is narrower.
- The flagship sits at 59 of 66 on price, and support runs on chat, email and help centre rather than a single channel.
Ready to try NARWAL?
Scored 8.8 / 10 by SmartHomeCue.
Who it suits
- Households that want a robot vacuum and a wet-dry machine handled by a single dock, in the countries listed in Australia, CA and CN.
- Buyers who weight suction over entry cost, given 31,000 Pa against the 15,000 Pa site median.
- Homes with mixed flooring that want a self empty dock and a 12 mm mop lift.
Who should look elsewhere
- Shoppers who want a stick, upright or handheld alongside a robot: Ewbank lists robot vacuum, stick and upright in a single range.
- Buyers who want the deep end of the appliance catalogue: Philips names models across the HomeRun and OneUp series, while NARWAL stays on robot vacuums and wet-dry machines in robot vacuum and wet dry.
- Anyone buying the flagship and expecting long cover: the warranty is 1 year.
Plans and prices
The NARWAL range has an entry model at $349.99 and a flagship at $1,499.99, both quoted in US dollars. Nothing sits between those figures, so the real choice is a cheaper machine or a much dearer one rather than a ladder of models. Buyers chasing the self-emptying dock and the strongest cleaning in the range are looking at the flagship end, and the entry figure decides whether the brand fits the budget at all. The spread is wide enough that the two are not close substitutes, so read the flagship cost next to what the plan includes before settling. Shoppers on a tight budget who still want a robot vacuum and mop should weigh the entry figure against cheaper ranges first, then decide what the extra spend buys. Buyers outside the US should check local pricing, since the figures above are the US dollar ones.
Core features
Suction is the headline number here: 31,000 Pa at the top of the range, paired with a bin of 2,500 ml and a runtime of 280 minutes on a charge. The self empty dock is a yes, so the robot returns to base to empty itself, and the mop lifts 12 mm to clear low thresholds. The body stands 9.5 cm tall, which matters under low furniture and in tight rooms. A spare parts shop is a yes, so replacement parts can be bought direct instead of through a service centre, and cover runs 1 year of warranty, the figure to weigh against a flagship purchase. The package is close to all in one, with dock, vacuum and mop handled in the same base, which suits households that would rather not run a separate machine for wet floors.
How it compares on our data
Against the brands on our data, NARWAL splits the field. It ranks 5 of 46 on suction and 5 of 12 on mop lift, so the cleaning hardware sits at the sharp end of the table. Prices do not follow the same pattern: entry sits at 56 of 65 and the flagship at 59 of 66, both low. That split is the decision. The specification a buyer feels day to day, suction and the mop, ranks well, while the two numbers that decide affordability rank poorly. Anyone comparing NARWAL against a cheaper robot should do it on specification rather than sticker price, and anyone comparing it against another premium machine should expect to pay at the top of this group for it.
How NARWAL compares
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Frequently asked questions
How much does the cheapest NARWAL robot vacuum cost?+
The entry price is $349.99 in US dollars, and it ranks 56 of 65 brands on price, so the cheapest machines in the category sit well above the budget end. The flagship is $1,499.99, a much bigger step up for anyone wanting the dock and the top suction figure.
What does the most expensive NARWAL robot vacuum and mop cost?+
The flagship is $1,499.99 and sits at 59 of 66 brands on price, close to the upper end. With entry at $349.99 the range has no middle step, so buyers choose between a cheaper robot and the most expensive machine in the group.
Does the NARWAL dock empty itself?+
Self empty dock is a yes for this range, so the robot empties its own bin of 2,500 ml at the base. The mop lifts 12 mm as well, which helps it clear low thresholds. Support for either problem runs on chat, email and help centre.
How strong is the suction on NARWAL robots?+
Suction is rated at 31,000 Pa, which puts NARWAL at 5 of 46 brands. The site median is 15,000 Pa and the robot vacuum ranking median is 11,500 Pa, so the figure is well clear of a typical machine.
Does the mop lift to clear thresholds?+
Mop lift is 12 mm, which places the brand 5 of 12. The site median is 12 mm and the top of the range is 15.24 mm, so this sits in the middle of the field rather than at the ceiling.
Which countries can I buy a NARWAL robot vacuum in?+
The brand lists sales in Australia, CA and CN, and a spare parts shop is a yes, so replacement parts come from the same source as the machines. Support runs on chat, email and help centre. Buyers in a country outside that list should check cover before ordering.
How long is the NARWAL warranty?+
Warranty runs 1 year on this range, which is worth weighing against a flagship price of $1,499.99. The same machines run 280 minutes on a charge, stand 9.5 cm tall and empty their own bin at the base, so the shorter cover lands on the most expensive model.
Should I choose NARWAL over Philips?+
It depends on the range you need. NARWAL covers robot vacuums and wet-dry machines in robot vacuum and wet dry with a self empty dock, while Philips names models across the HomeRun and OneUp series. Buyers wanting a broad appliance family have more to pick from at Philips; buyers wanting a single dock that vacuums and mops find it here.
Sources
- us.narwal.com checked September 30, 2026
Backs: Markets, Entry price, Flagship price, Products, Reference models, Spare parts shop, Support channels
“Country selector lists China, Japan, Korea, Deutschland, France, Italy, US, Canada, Australia, Polska, Malaysia, Singapore, India”
- us.narwal.com/pages/warranty-policy checked September 30, 2026
Backs: Warranty
“If you purchase outside the EU or Switzerland, this Warranty has a one-year duration”
- us.narwal.com/products/flow-2-robot-vacuum-and-mop checked September 30, 2026
Backs: Dust bin capacity (ml), Height (cm), Mop type, Mop lift (mm), Obstacle avoidance, Runtime, Self-empty dock, Top suction (Pa)
“Flow 2: Base Station Storage 2.5 L Dust Bag”
Compiled from 3 source pages, checked September 30, 2026. We did not open an account.
NARWAL
Homes that want a self-emptying robot vacuum and mop with high suction and a roller mop lift.