Samsung SmartThings review

Updated September 30, 2026 · SmartHomeCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Samsung SmartThings suits households that want heating, energy data and everyday devices in a single Matter-led system, and the site's overall mark for the brand is 8.9. Buyers who want blinds coverage or a hub-free start should read the alternatives below before committing.

Key facts

Best for
A single hub for heating, energy reporting and the everyday device mix.
Price from
$76.95 (Source, checked September 30, 2026)
Hub required
Yes (Source, checked September 30, 2026)
Heat pump compatible
Yes (Source, checked September 30, 2026)
Energy reporting
Yes (Source, checked September 30, 2026)
Legal entity
Samsung Electronics Co., Ltd. (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Support channels
Help-centre, Community (Source, checked September 30, 2026)
Device types
Hub, Sensor, Plug, Lighting, Thermostat
Protocols
Matter, Thread, Zigbee
Ecosystems
Matter
Official website
smartthings.com

Apps and profiles

Get the app
Google Play
Elsewhere
WikidataWikipediaLinkedInX

Pros and cons

Pros

  • Energy reporting is included, which gives owners something useful to check between device purchases.
  • Heat pump compatibility is supported, so heating on a heat pump can join the same system as the rest of the house.
  • Support runs through help centre and community, backed by Samsung Electronics Co., Ltd. in the US.
  • The site's overall mark for the brand is 8.9, which puts it among the stronger scores in this roundup.

Cons

  • A hub is required, so a system purchase comes before a device purchase rather than instead of one.
  • Support runs on help centre and community, with no live contact listed for setup problems.
  • Blinds sit outside the hub, sensor and plug range, while hub, sensor and lighting, lighting, blinds and thermostat and thermostat, trv and lighting all include them.
  • On entry price the brand ranks 30 of 54 brands compared, and the site entry median is €127.49.

Ready to try Samsung SmartThings?

Scored 8.9 / 10 by SmartHomeCue.

See alternatives

Who it suits

  • Homes with a heat pump that want heating control and energy reporting in a single place.
  • Buyers who start with a hub and grow the range, since hub, sensor and plug covers the everyday mix.
  • People already running Matter kit, since matter lists Matter and matter, thread and zigbee cover the mesh standards.

Who should look elsewhere

  • Buyers who want blinds covered: Aqara's hub, sensor and lighting includes them alongside hubs, sensors, lighting, plugs and a thermostat.
  • Homes after radiator control: SONOFF's thermostat, trv and lighting adds trv to the heating side.
  • Buyers building around lighting and blinds: Lutron's lighting, blinds and thermostat is led by those categories, with sensors, a thermostat, plugs and a hub.

What it does well

Three plain answers define this platform, and readers get the clearest picture by reading them in order. A hub is required, so the kit is a system rather than a pile of stand-alone devices, and the hub is the opening purchase rather than an optional extra. Heat pump compatibility is there, which matters for homes whose heating already runs on a heat pump and want those controls under the same roof as everything else. Energy reporting is included, so the app can report what the home draws on instead of only switching things on and off. The trade-off sits in that opening point. Buyers who want a single device in a single room pay for a hub they will barely use, and buyers whose heating does not run on a heat pump get less from the compatibility claim than the phrase suggests. Energy reporting is the quiet strength: it is the reason to stay with the system after the devices are installed rather than a headline feature that gets forgotten.

Who runs it

The company behind SmartThings is Samsung Electronics Co., Ltd., headquartered in the US. That is worth knowing for practical reasons: the hub, the phones and the wider appliance business come from the same manufacturer, so the platform sits inside an established device business rather than a specialist outfit. Support is the thinner side of the picture. Help comes through help centre and community, which puts the work on written guidance and a community forum rather than on a person you can call. The help centre is the main route, with the community behind it, which is a workable model for owners who are comfortable searching and reading. Anyone who would rather describe a fault out loud to a human has a reason to weigh the alternatives carefully before buying.

How Samsung SmartThings compares

Frequently asked questions

What does it cost to start a Samsung SmartThings home?+

The listed starting price is $76.95 for a kit rather than a loose device. For context, the site entry median is €127.49 and the low end of site entry prices is €10.52, so this starts above the middle of the field. On entry price the brand ranks 30 of 54 brands compared.

Which devices are in the SmartThings range?+

The hub, sensor and plug list is the honest summary of scope, running from a hub through sensors and plugs to lighting and a thermostat. Blinds are the notable gap when buyers compare ranges. A hub also sits inside that list, which lines up with the platform's hub requirement.

Do I need a hub to use Samsung SmartThings?+

Yes, a hub is required, and it is the thing to weigh before anything else is bought. It turns a device purchase into a system purchase, because everything in the hub, sensor and plug list is set up around it. Buyers who want to change a single thing in a single room may find the extra hardware unnecessary.

Will it work with a heat pump?+

Heat pump compatibility is supported, so a home already running a heat pump can bring its heating under the same system rather than adding a separate controller. A thermostat is part of the hub, sensor and plug range, so the heating side sits alongside the plugs and sensors in a single catalogue.

Can I track what my home is using?+

Energy reporting is included in the platform rather than sold as a separate pack, and it sits in the same app that handles the hub, sensor and plug range. That makes it the part of the setup worth checking after the hardware is in, since it reports what the home draws on rather than only switching things on and off.

Which platforms and radio standards does it work with?+

The ecosystem entry is matter and the radio list is matter, thread and zigbee. Between them they cover the standard newer smart home kit is built on plus older mesh standards, so existing devices have a route into the same hub. Whatever the radio standard, the hub requirement is the same.

How do I get help if a device stops responding?+

Support comes through help centre and community, so the answer to a fault is written guidance and a community forum rather than live contact. The help centre is the main route, with the community behind it, which suits owners who are happy searching. Anyone who would rather describe a problem to a person should read the alternatives first.

How does it compare with Aqara, Lutron and SONOFF?+

The ranges overlap and differ at the edges. hub, sensor and lighting adds blinds to a similar core, lighting, blinds and thermostat leads on lighting and blinds, and thermostat, trv and lighting adds trv to the heating side. Each of them also lists a hub, so the hub requirement is not what separates them.

Sources

Compiled from 7 source pages, checked September 30, 2026. We did not open an account.

Not confirmed yet: Matter certified, Local control.

Samsung SmartThings

A single hub for heating, energy reporting and the everyday device mix.

8.9/10See alternatives

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