Samsung review

Updated September 30, 2026 · SmartHomeCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Samsung suits households that want the big appliances and the smart kit working from a single app, with spare parts held for 10 years after purchase. You pay a premium against Exquisit and Bauknecht for that joined-up range, and the robot vacuum is the weakest part of the picture.

Key facts

Best for
One account for the white goods and the smart home kit.
Reference models
WW11DB8B95GBU1, RL38C776ASR/EU, NV7B5750TAK-U4 (Source, checked September 30, 2026)
Price from
$649 (Source, checked September 30, 2026)
Energy class
A (Source, checked September 30, 2026)
Annual energy use (kWh)
32 (Source, checked September 30, 2026)
Capacity
11 kg (Source, checked September 30, 2026)
Dimensions
60 x 85 x 60 cm (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Spare parts period
10 years (Source, checked September 30, 2026)
Installation offered
Yes (Source, checked September 30, 2026)
Mobile app
Yes (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Samsung Electronics America, Inc. (Source, checked September 30, 2026)
Headquarters
South Korea (Source, checked September 30, 2026)
Founded
1969 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre, Community (Source, checked September 30, 2026)
Products
Washing machine, Dryer, Dishwasher, Fridge, Oven, Hob
Official website
samsung.com

Floor care

Reference models
WW11DB8B95GBU1, RL38C776ASR/EU, NV7B5750TAK-U4 (Source, checked September 30, 2026)
Top suction (Pa)
6,000 (Source, checked September 30, 2026)
Self-empty dock
Yes (Source, checked September 30, 2026)
Mop type
Spinning (Source, checked September 30, 2026)
Mop lift (mm)
10 (Source, checked September 30, 2026)
Obstacle avoidance
Camera AI (Source, checked September 30, 2026)
LiDAR navigation
Yes (Source, checked September 30, 2026)
Runtime
180 (Source, checked September 30, 2026)
Dust bin capacity (ml)
250 (Source, checked September 30, 2026)
Height (cm)
10 (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Spare parts shop
Yes (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Samsung Electronics America, Inc. (Source, checked September 30, 2026)
Headquarters
South Korea (Source, checked September 30, 2026)
Founded
1969 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre, Community (Source, checked September 30, 2026)
Products
Washing machine, Dryer, Dishwasher, Fridge, Oven, Hob

Smart home devices

Price from
$649 (Source, checked September 30, 2026)
Hub required
No (Source, checked September 30, 2026)
Energy reporting
Yes (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Samsung Electronics America, Inc. (Source, checked September 30, 2026)
Headquarters
South Korea (Source, checked September 30, 2026)
Founded
1969 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre, Community (Source, checked September 30, 2026)
Device types
Hub, Sensor, Plug, Lighting, Thermostat
Protocols
Matter, Thread, Zigbee, Wi fi
Ecosystems
Smartthings, Matter

Kitchen appliances

Reference models
WW11DB8B95GBU1, RL38C776ASR/EU, NV7B5750TAK-U4 (Source, checked September 30, 2026)
Price from
$649 (Source, checked September 30, 2026)
Mobile app
Yes (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Spare parts shop
Yes (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Samsung Electronics America, Inc. (Source, checked September 30, 2026)
Headquarters
South Korea (Source, checked September 30, 2026)
Founded
1969 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre, Community (Source, checked September 30, 2026)
Products
Washing machine, Dryer, Dishwasher, Fridge, Oven, Hob

Air treatment

Reference models
WW11DB8B95GBU1, RL38C776ASR/EU, NV7B5750TAK-U4 (Source, checked September 30, 2026)
Price from
$649 (Source, checked September 30, 2026)
Mobile app
Yes (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Samsung Electronics America, Inc. (Source, checked September 30, 2026)
Headquarters
South Korea (Source, checked September 30, 2026)
Founded
1969 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre, Community (Source, checked September 30, 2026)
Products
Washing machine, Dryer, Dishwasher, Fridge, Oven, Hob

Water filters

Reference models
WW11DB8B95GBU1, RL38C776ASR/EU, NV7B5750TAK-U4 (Source, checked September 30, 2026)
Price from
$649 (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Markets
GB (Source, checked September 30, 2026)
Legal entity
Samsung Electronics America, Inc. (Source, checked September 30, 2026)
Headquarters
South Korea (Source, checked September 30, 2026)
Founded
1969 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre, Community (Source, checked September 30, 2026)

Apps and profiles

Elsewhere
WikidataWikipediaXLinkedIn

Pros and cons

Pros

  • The listed washing machine runs at 32 kWh a year, so a weekly habit stays cheap to run.
  • A single app covers the kit, with a mobile app included, hub, sensor and plug in one place, and no hub required.
  • Protocols matter, thread and zigbee and ecosystems smartthings and matter let existing sensors and plugs join rather than be replaced.
  • A spare parts shop is listed, and energy reporting is supported, so running costs are visible rather than guessed.
  • The robot vacuum mops with a spinning pad, uses camera AI obstacle avoidance with lidar, and runs for 180 minutes.

Cons

  • Warranty of 2 years is short next to the 10 years parts commitment, so a machine can outlive its cover.
  • Robot vacuum suction of 6,000 Pa sits well under the 15,000 Pa site median, so deep carpet is not its strength.
  • The market listed is GB alone, so delivery and installation terms are given for that market only.
  • The product types stop at washing machine, dryer and dishwasher, leaving the cooker range that washing machine, dryer and dishwasher and washing machine, dryer and dishwasher cover to another brand.

Ready to try Samsung?

Scored 9.3 / 10 by SmartHomeCue.

See alternatives

Who it suits

  • Households replacing a full white goods set, since washing machine, dryer and dishwasher and WW11DB8B95GBU1, RL38C776ASR/EU, NV7B5750TAK-U4 cover washer, fridge, oven and hob in one range.
  • Households already running SmartThings, with matter, thread and zigbee and no hub needed, so appliances and sensors share one app.
  • Energy-minded households, where 32 kWh a year sets a low running cost for frequent loads.

Who should look elsewhere

  • Budget buyers: Exquisit covers the same core appliances, while this range opens at $649.
  • Shoppers who want a cooker in the same range: Bauknecht lists one and this range does not, so check Bauknecht first.

Core features

The spec that anchors the range is the listed washing machine, which runs at 32 kWh a year and comes with a mobile app for remote starts and cycle checks. Warranty cover on the machine runs for 2 years, and Samsung holds spare parts for 10 years, which is the number that matters once a washer or dryer sits in a fitted kitchen and a swap is not a quick job. Installation is offered on the big pieces, so a new machine does not mean hunting for your own fitter. Together these cover what buyers underweight: energy use, cover, and who fixes it. Those points, though, do not narrow the entry price, so the figure on the product page still matters as much as the spec sheet.

How it compares on our data

On the data behind this page, the measures split cleanly. Annual energy use is the strong one, sitting at 1 of 6 brands ranked, and that lead matters most for anyone running loads every day. Warranty length is the flatter measure, landing at 3 of 30 brands, so cover is not the reason to pick this range over a rival with a longer promise. Read together, the picture is a maker that leads on efficiency and treats cover as standard. For a buyer, the running cost line is the safer comparison to make, and the receipt the weaker one.

The company behind it

Samsung is a Korean electronics maker rather than a white goods specialist, and the paperwork tells you who stands behind the machine. The group dates back to 1969, the head office sits in South Korea, and warranty terms in the US are published by Samsung Electronics America, Inc., a named company rather than a marketplace seller. For a range bought direct, that matters, because the party handling a claim is the party that built the appliance. Support runs on email, chat and phone, so there is a phone route as well as written help and a community board for the questions a manual does not answer. The practical read is a large maker with a service organisation behind the box, and terms you can read before you pay.

How Samsung compares

Where Samsung is available

Available
United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How much does a Samsung appliance cost at the entry end?+

The listed starting price is $649, and it comes from a countertop convection microwave rather than a washing machine or fridge, so a full kitchen set sits above that figure. These are single purchases rather than subscriptions, so the entry price is the number to plan around rather than a figure that renews later.

How long is the warranty, and will parts still be available later?+

Warranty cover on the appliances runs for 2 years, and spare parts are held for 10 years, with a spare parts shop listed as well. For a fitted kitchen the parts figure is the more useful of the pair, since a failed pump or door seal takes longer to sort than a simple swap. Read the terms, since a parts promise and a warranty are different cover.

What support can I reach after buying?+

Support runs on email, chat and phone, so there is a phone route, chat, email, a help centre and a community board instead of a single form. Installation is offered too, which is the part most buyers need on a washer, a dryer or a dishwasher. Inside the warranty period, the phone and chat routes are the quickest way to start a claim.

Is there an app, and do I need a hub to run it?+

A mobile app comes with the kit and no hub is required, and the device list runs to hub, sensor and plug. That suits anyone buying appliances and smart home gear together, because both are managed in the same app. A hub is still sold as a device type, but the setup does not depend on it.

Will the smart devices fit the kit I already have?+

Protocols matter, thread and zigbee and ecosystems smartthings and matter cover the usual ways a home connects, so existing sensors and plugs have a good route in rather than being binned. Energy reporting is supported, which lets you watch what the appliances draw instead of guessing at the bill. The gap worth checking first is any device that sits outside those ecosystems.

Do you deliver and install where I live?+

Installation is offered, and the delivery and installation terms are written for GB. Buyers inside that market can fold the fitting into the purchase rather than hiring their own. Buyers elsewhere should confirm terms for their own market first, because the listed cover belongs to the market it was written for.

How much energy does the washing machine use?+

The listed washing machine runs at 32 kWh a year, and energy reporting is supported so you can see what the appliances draw. On the comparison behind this page, that figure ranks at 1 of 6 brands. For a machine used every week, running cost is the line that adds up, which is why the energy figure deserves as much attention as the purchase price.

Is the robot vacuum worth buying from the same brand?+

The robot in the range offers a spinning mop, a self empty dock, camera AI obstacle avoidance with lidar, runtime of 180 minutes and a bin of 250 ml. Against that, suction of 6,000 Pa is well under the 15,000 Pa site median, so deep carpet is its weak spot.

Sources

Compiled from 13 source pages, checked September 30, 2026. We did not open an account.

Samsung

One account for the white goods and the smart home kit.

9.3/10See alternatives

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