tado review
Updated September 30, 2026 · SmartHomeCue Editorial Team · Facts checked September 30, 2026
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Our verdict
tado suits homeowners who want heating control that keeps running when the connection drops. Entry hardware starts at €49.99 and the app plan runs £3.99 to £5.99 a month, so weigh the running cost, not just the entry figure, before committing to a multi-room setup.
Key facts
- Best for
- Local heating control that keeps working when the internet does not.
- Price from
- €49.99 (Source, checked September 30, 2026)
- Matter certified
- Yes (Source, checked September 30, 2026)
- Hub required
- Yes (Source, checked September 30, 2026)
- Local control
- Yes (Source, checked September 30, 2026)
- Heat pump compatible
- Yes (Source, checked September 30, 2026)
- Energy reporting
- Yes (Source, checked September 30, 2026)
- Subscription per month
- £3.99 to £5.99 (Source, checked September 30, 2026)
- Warranty
- 2 years (Source, checked September 30, 2026)
- Markets
- AT, BE, BG, HR, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, NL, PL, PT, RO, SK, SI, ES, SE, CH, GB (Source, checked September 30, 2026)
- Legal entity
- tado GmbH (Source, checked September 30, 2026)
- Headquarters
- Germany (Source, checked September 30, 2026)
- Founded
- 2011 (Source, checked September 30, 2026)
- Support channels
- Help-centre (Source, checked September 30, 2026)
- Device types
- Thermostat, Trv, Sensor, Hub
- Protocols
- Thread, Matter
- Ecosystems
- Alexa, Google, Homekit, Smartthings, Matter
- Official website
- tado.com
Apps and profiles
Pros and cons
Pros
- Ecosystems cover alexa, google and homekit, so heating can be asked for through the assistants and phones a household already uses.
- Protocols run thread and matter and Matter certified is a yes, so tado hardware fits a smart home that already runs other brands.
- The range is sold in Austria, BE and BG, so the same app and hardware cover a wide set of European markets.
- Hardware carries a 2 year warranty, which covers the hub and valves as well as the thermostat.
Cons
- Support runs on help centre only, so there is no phone or chat route for problems during setup.
- Hub required is a yes, so €49.99 buys the entry device rather than a complete heating setup.
- The app plan runs £3.99 to £5.99 a month, a standing cost that keeps going after the hardware is paid for.
- Aqara and Lutron also list lighting, blinds and plugs, while tado stays with thermostat, trv and sensor.
Who it suits
- Households on a boiler or underfloor heating that want each room on its own schedule.
- Heat pump owners who want heat pump compatible controls alongside energy reporting.
- People already using alexa, google and homekit who want heating added to their existing smart home.
Who should look elsewhere
- Aqara or Lutron buyers who want lighting, blinds and plugs in one project, since those brands list hub, sensor and lighting and lighting, blinds and thermostat.
- SONOFF shoppers who want radiator valves plus lighting and blinds in one range, with thermostat, trv and lighting listed.
- Anyone who expects live help by phone or chat, since tado support is help centre only.
Pricing
Pricing comes in two parts that behave differently. Hardware entry starts at €49.99 on the tado shop, and that figure is a purchase price rather than a recurring charge. Extra rooms, valves and sensors sit above the entry point rather than inside it, so a whole home tado build is a larger outlay than the headline figure suggests. The running side is the app plan, where tado charges £3.99 to £5.99 a month. That monthly amount is the number to weigh against expected savings, because it keeps going long after the hardware has been paid for, and it applies to the software side of the setup whatever the hardware total turns out to be. Buyers who want heating control with no ongoing charge, or the lowest possible first payment, should weigh tado against the cheaper end of the field, where the category median entry price is €15.36.
What it does well
The tado range is heating first, and the hub sits at the centre of it. Hub required is a yes, and that hub is what makes local control possible: local control is a yes, so schedules and valve positions run on the box in your home rather than on a server elsewhere. The upside shows up when the broadband drops, and the trade off is one more box to install, power and mount. Heat pump compatible is a yes, so a heat pump can be run from the same app as a boiler or underfloor heating, which keeps everything in one place as the heat source changes. Energy reporting is a yes, so a household can read what the heating costs over time instead of guessing from a single bill line. Hardware carries a 2 year warranty.
Who runs it
tado is run by tado GmbH, a company headquartered in Germany and founded in 2011. It designs and sells its own hardware and runs its own app, so the hub, valves, sensors and thermostats all come from the same maker rather than being assembled from parts with different support policies. Support is the thinner side of the business: the only channel listed is a help centre, and there is no phone or chat line in that list. Documentation carries much of the load, which suits an installer who knows the range and suits a homeowner less well during the first week of setup. Buyers who want a live voice on the phone during installation should factor their own installer into the plan.
How tado compares
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Where tado is available
- Available
- Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
What does tado cost to start with?+
Entry hardware starts at €49.99, which is the cheapest piece of tado kit rather than a complete system. Because hub required is a yes, a working setup adds the hub and any room valves on top, so plan the budget around the hub rather than the headline figure. The amount is a purchase price rather than a monthly charge.
Is there a running cost after buying tado hardware?+
Yes. The tado app plan runs £3.99 to £5.99 a month, and that charge continues for as long as the heating runs through the app. Hardware is paid for at entry, starting at €49.99, so the standing cost to plan for is the monthly plan. Over years of use, that plan is the line that adds up.
Which assistants and phones work with tado?+
The app lists alexa, google and homekit as supported ecosystems, so voice assistants and phone platforms are covered alongside the Matter route. You can drive heating from the assistant you already use or from the tado app, and the hub keeps local control working when the connection drops. That makes tado easier to add to a house that already has smart kit.
Is tado Matter certified?+
Matter certified is a yes, and the protocols in use are thread and matter, so the hardware fits a smart home that already runs other brands. Local control is a yes as well, so heating schedules keep working on the hub rather than depending on a single vendor cloud. For a mixed brand house that is the practical reason to pick it.
Which countries can I buy tado in?+
The range is sold in Austria, BE and BG. That list spans most of Europe and includes the UK and Switzerland, so check your own country is there before you plan a multi room installation. If your market is missing, the app and hub availability are worth confirming before you commit to a full set of valves.
Does tado work with a heat pump?+
Heat pump compatible is a yes, so a heat pump can be run from the same app as a boiler or underfloor heating. Energy reporting is a yes too, which gives you a running record of what the heating costs rather than a single figure at the end of a bill. That matters most for anyone changing their heat source.
What support does tado provide?+
Support runs through a help centre, and hardware carries a 2 year warranty. That help centre is the whole support picture, so if you want live help while the system is installed, plan for an installer who can answer questions on site. Documentation is the route tado offers.
Do I need the tado hub?+
Hub required is a yes, and local control is a yes because of it: the hub holds the schedule and the valve positions, so heating keeps running when the internet drops. You need it for the setup to be complete, so budget for it on top of the €49.99 entry price rather than treating that figure as the whole cost.
Sources
- shop.tado.com/en-row checked September 30, 2026
Backs: Device types, Price from
“Smart Radiator Thermostat X, Wireless Temperature Sensor X, Bridge X - Connect all of your tado° X products to the internet.”
- support.tado.com/en/articles/4345196-supported-countries checked September 30, 2026
Backs: Markets
“tado° currently provides sales, replacements and returns support for the following countries”
- tado.com/en-gb checked September 30, 2026
Backs: Founded, Headquarters, Legal entity
“Smart heating pioneers from Munich, since 2011. 15+ years of experience”
- tado.com/en-gb/app-services/app checked September 30, 2026
Backs: Ecosystems, Subscription per month
“tado° runs natively with ... Google Home, Apple Home, Alexa, SmartThings and Matter”
- tado.com/en-gb/customer-services/support checked September 30, 2026
Backs: Matter certified, Support channels
“tado° X features Matter-enabled devices that you can integrate into other Smart Home systems.”
- tado.com/en-gb/customer-services/warranty checked September 30, 2026
Backs: Warranty
“2-Year Premium Direct-Service Warranty”
- tado.com/en-gb/products/boilers-underfloor-heating checked September 30, 2026
Backs: Energy reporting, Hub required, Local control, Protocols
“Energy IQ shows your savings by room and as a monthly comparison.”
- tado.com/en-gb/products/heat-pumps checked September 30, 2026
Backs: Heat pump compatible
“tado° is compatible with air-to-water, water-to-water and brine-to-water heat pumps, even those not connected to a thermostat.”
Compiled from 8 source pages, checked September 30, 2026. We did not open an account.