ULTRALOQ Official Store review
Updated September 30, 2026 · SmartHomeCue Editorial Team · Facts checked September 30, 2026
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Our verdict
ULTRALOQ Official Store suits owners who want a single well specified front door lock, already run Matter, and would rather set it up themselves than sign a contract. Entry price is $139.99, the ULTRALOQ Air platform costs $0 a month, and delivery runs to US, CA and AU.
Key facts
- Best for
- A single Matter certified front door lock with no hub, no installer and no monthly charge.
- Price
- $139.99 (Source, checked September 30, 2026)
- Products
- Smart-lock (Source, checked September 30, 2026)
- Money-back period
- 30 days (Source, checked September 30, 2026)
- Free features
- Free ULTRALOQ Air access control platform (Source, checked September 30, 2026)
- Installation required
- No (Source, checked September 30, 2026)
- Legal entity
- Xthings Inc. (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Founded
- 2016 (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 30, 2026)
- Pricing model
- Diy
- Power source
- Battery
- Ecosystems
- Alexa, Google, Homekit, Matter, Smartthings
- Official website
- ultraloq.com
Smart home devices
- Price from
- $139.99 (Source, checked September 30, 2026)
- Matter certified
- Yes (Source, checked September 30, 2026)
- Hub required
- No (Source, checked September 30, 2026)
- Local control
- Yes (Source, checked September 30, 2026)
- Subscription per month
- $0 (Source, checked September 30, 2026)
- Warranty
- 1.5 years (Source, checked September 30, 2026)
- Markets
- US, CA, AU (Source, checked September 30, 2026)
- Legal entity
- Xthings Inc. (Source, checked September 30, 2026)
- Headquarters
- United States (Source, checked September 30, 2026)
- Founded
- 2016 (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 30, 2026)
- Device types
- Sensor
- Protocols
- Matter, Thread, Z wave, Wi fi
- Ecosystems
- Alexa, Google, Homekit, Matter, Smartthings
Apps and profiles
- Elsewhere
- Xyoutube.com
Pros and cons
Pros
- Installation required: no, so a new lock goes onto an existing door without booking a fitter.
- Matter certified and Local control: yes, so the door still opens when the network is not there.
- The ULTRALOQ Air access control platform lists at $0 a month, so the hardware is the only ongoing cost and nothing changes at renewal.
- The lock speaks matter, thread and z wave and pairs with alexa, google and homekit, so it drops into a home that already mixes brands.
- Phone support sits inside email, phone and help centre, with a 30 days money back window behind the policy.
Cons
- The catalogue is smart lock and nothing wider, so a home that also needs cameras or alarm panels buys those elsewhere.
- Entry price is $139.99, above the €127.49 site median and well clear of $13.95 at the cheap end of this comparison.
- Support runs on email, phone and help centre only, so live chat is not among the listed routes.
- Delivery is stated for US, CA and AU, so buyers in any other market sit outside the shipping list.
Ready to try ULTRALOQ Official Store?
Scored 8.7 / 10 by SmartHomeCue.
Who it suits
- People replacing a single front door lock who want Matter certification, local control and installation required: no.
- Households in the United States, CA and AU that already run alexa, google and homekit and want the door folded into an existing routine.
- Buyers who will not accept a monthly bill: the ULTRALOQ Air platform lists at $0 a month, and the smart locks median contract is 0 months.
Who should look elsewhere
- Tight budgets, since $139.99 sits well above $13.95, the cheapest hardware in this comparison.
- Buyers shopping for camera or sensor kit rather than entry control, who should weigh the Aqara entry at £36.98 and the GHome Smart entry at $23.99.
- Buyers outside US, CA and AU, who should compare a seller such as GHome Smart at $23.99 before ordering.
What it does well
ULTRALOQ Official Store is a smart lock shop, and that is the whole catalogue. Nothing in the range is a camera or an alarm panel, so a buyer chasing entry control gets a tight, consistent line rather than a mixed security bundle. The trade-off is honest: a single product family done closely, with accessories and firmware aimed at the same job. The payoff sits in setup. Installation required: no. A lock goes onto an existing door without a fitter, and the labour line that usually accompanies a lock swap drops off the bill. For a renter handing a property over, or a landlord refreshing several doors, that keeps the job short. Buyers still need to measure door thickness and backset before ordering, because self install hardware has to match the door in front of it.
Who runs it
The store trades as Xthings Inc., headquartered in the US, and has been building locks since 2016. That is a short history beside alarm brands that have traded for decades, so the record worth judging is the lock line itself and how the company handles a unit that arrives faulty or a door that will not fit. Support runs on email, phone and help centre, which is email, phone and a help centre. All three routes matter here, because most early problems with a self install lock are questions a page can answer: the door measurement, the pairing, the code. The phone line is the one that saves a return, and it is there. Buyers who want a named installer to visit, or a monitoring desk watching a property while they travel, are looking at a different kind of seller, and the smart lock comparison is where that trade gets weighed.
How ULTRALOQ Official Store compares
- 8.7 vs 9.1
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8.7 vs 9.0
8.7 vs 8.9SmartWings is also on the matter smart home devices list and sells in the same markets, with prices from $159.99.
8.7 vs 9.0- 8.7 vs 9.0
8.7 vs 9.4Arno
- 8.7 vs 9.0
8.7 vs 8.7- 8.7 vs 9.2
- 8.7 vs 9.2
8.7 vs 9.1
8.7 vs 9.0
8.7 vs 9.1
8.7 vs 8.7BlazeVideo DE
Where ULTRALOQ Official Store is available
- Available
- Australia, Canada, United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
How much does a ULTRALOQ smart lock cost?+
The store lists smart lock at $139.99, and the entry point carries the same figure, $139.99. That sits above the €127.49 median entry price across this site's range, and ULTRALOQ ranks at 53 of 70 brands on price. It is hardware only, so the entry figure is the whole outlay.
Is there a subscription or renewal cost after buying the lock?+
The access control platform is Free ULTRALOQ Air access control platform, and the monthly cost is $0. The lock is a single purchase and the monthly line item stays free, so no fee appears at renewal. The smart locks category median contract is 0 months, and the free monthly cost keeps this store at that end.
Do I need a hub, a bridge or an installer?+
Hub required: no, and Installation required: no. The locks run on matter, thread and z wave, so there is no bridge to pair and no fitter to book, and the store sells a diy setup rather than an installed system. A tenant or homeowner can swap the hardware the same afternoon. Measure door thickness and backset before ordering, since the fit still decides the outcome.
Will the lock work with my existing smart home setup?+
Matter certified: yes, and the ecosystems listed for the lock are alexa, google and homekit. That covers the main voice platforms plus HomeKit, SmartThings and Matter, so a mixed brand home can still bring the door into one routine. The protocols behind it are matter, thread and z wave, and battery power means most existing doors can take a unit without rewiring.
Which countries does the store ship to?+
Delivery runs to US, CA and AU, which is the US, Canada and Australia, and the store is headquartered in the US. Buyers outside those markets are not on the stated shipping list and should check delivery terms before ordering. Once the lock is fitted, help comes through email, phone and help centre.
What is the warranty and money back position?+
Cover runs 1.5 years on the hardware, and the refund policy offers 30 days to send it back. A door lock gets used daily, so the shorter warranty term is the part to budget around, while the money back window covers the common problem of a lock that does not fit the door. Returns run through email, phone and help centre.
How do I get help if the lock misbehaves?+
Support runs on email, phone and help centre, so help comes by email, by phone or through the help centre, with live chat not among the listed routes. A help centre is the most common route across the brands on this site, at 90.1%, and ULTRALOQ also keeps a phone line open, which matters when the fix is a door measurement or a re pair.
Does the lock still work if the internet is down?+
Local control: yes, so the door opens at the lock itself rather than only through the cloud. battery power keeps the unit self contained, and alexa, google and homekit is there for the app and voice layer when the network is up. Remote access while away still leans on connectivity, so local control is the offline safety net rather than a replacement for it.
Sources
- ultraloq.com checked September 30, 2026
Backs: Free features, Legal entity, Products
“using the free ULTRALOQ Air access control platform”
- ultraloq.com/collections/all checked September 30, 2026
Backs: Device types, Protocols
“ULTRALOQ Door Sensor - Accessories & Parts”
- ultraloq.com/pages/ultraloq-air checked September 30, 2026
Backs: Subscription per month
“Now ULTRALOQ Air platform is a free version.”
- ultraloq.com/policies/privacy-policy checked September 30, 2026
Backs: Headquarters
“Xthings Inc. 47703 Fremont Blvd Fremont, CA, 94538”
- ultraloq.com/policies/refund-policy checked September 30, 2026
Backs: Money-back period, Support channels
“30-day return policy”
- ultraloq.com/policies/shipping-policy checked September 30, 2026
Backs: Markets
“For the Contiguous United States ... For Canada ... For Australia”
- ultraloq.com/products/bolt-se checked September 30, 2026
Backs: Ecosystems, Founded, Hub required, Installation required, Local control, Matter certified, Pricing model, Power source, Price, Price from, Warranty
“Matter ensures that ULTRALOQ works effortlessly with Apple Home, Alexa, Google Home, and SmartThings - Bolt SE”
Compiled from 7 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Monitoring per month, Minimum contract.
ULTRALOQ Official Store
A single Matter certified front door lock with no hub, no installer and no monthly charge.