What is Support channels?

Support channels are the ways a brand lets you reach its support team, such as email, phone, live chat or a written help centre. The mix matters when something stops working and you want an answer without posting on a forum. aigerri opens the most routes here with email, chat and phone, while ADT leans on phone and help centre. More routes usually mean more chances of a quick reply, but the list alone says little about answer quality or hours.